Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide available on each product page, which includes detailed measurements and international conversions.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and partner with certified fair-trade manufacturers.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How should I care for my Le Toy Van garments?

Each item features specific care instructions on the inner label. Generally, we recommend cold washes and air drying to maintain fabric integrity.

What should I do if I receive a defective item?

We maintain strict quality control, but if an item is faulty, please contact us within 48 hours of delivery with photos for a priority replacement.